VMware Education Work

http://bryantstreetcafe.wikidot.com/follow-up

November 2013 http://bryantstreetcafe.wikidot.com/november-2013
October 2013 http://bryantstreetcafe.wikidot.com/october-2013
June 2013 http://bryantstreetcafe.wikidot.com/vmware-june-2013
July 2013 http://bryantstreetcafe.wikidot.com/vmware-july-2013

Trivia Questions work (see also months for specific details)

http://bryantstreetcafe.wikidot.com/trivia-questions

Metrics Reporting

May 2013: http://bryantstreetcafe.wikidot.com/vmware-may-2013

SiteCatalyst Reporting Webex: http://bryantstreetcafe.wikidot.com/sitecatalyst-reporting

Reporting periods

2013 = starts Dec 20
Q1 = Dec 22 – Mar 22

Reporting Coverage

OIV

  • VMware.com English and non-English
    • Omniture. Elaine now has a way to collect the none English. Meeting Tue 4/23
  • Vidcaster English and non-English
    • English: From vmwarelearning.com/admin (Vidcaster) pull total numbers from each product for each video
    • Non English: From vmwarelearning.com/admin pull language reports for all products and combine all .csv reports into one report and then copy and paste each number into the spreadsheet (about 500 entries)
  • YouTube English and non-English
    • YouTube English: only vSphere and SRM as the others are combined into the Vidcaster reports. Go directly to YouTube and pull numbers for each video.
    • YouTube non English: we have not been able to collect those numbers

OIV Report: http://bryantstreetcafe.wikidot.com/vmware-oiv-report (this is a description of the current process)

Vidcaster Localized Videos (DE, FR, ES, RU, PT)

- vSphere 5.0
- Site Recovery Manager
- View
- Chinese only has vSphere5.0

3/22/13 Danielle was able to publish. April AI: Make sure there are no other missing videos.

March 22, 2013

Got approval to publish longer videos on YouTube
Asked Cathy Arima and Danielle Childs to do next step which I think is "unpublish" and then publish again.

And can we set up playlists for these videos?

Building a vApp
Creating and Populating Catalogs
Creating Organization Resources Part 1
Creating Organization Resources Part 2
Creating Organizations
Creating Provider Resources - missing video - checked 3/22/13 still not there Requested my account accept videos longer than 15 minutes and I got approval. Now upload video again. https://support.google.com/youtube/bin/answer.py?hl=en&answer=71673
Creating Site-to-Site VPNs
Creating Static Routes
Creating vShield Edge Firewall Rules
Installing vCloud Director 1.5
vCloud Director Concepts and Architecture
Viewing Cloud Resources
Viewing vSphere Resources

Pushing localized OIVs to YouTube (NOT DONE) AI April: Check on status.

Check if any localized videos where pushed to youtube, if not then see if we can get them pushed. 3/19/13 status from Danielle:
All localized views are only from VidCaster views, not YouTube. We don't allow you to push your localized videos out to YouTube yet. You can see in your screen shot that at the bottom it shows you the viewing method as 100% your site. That means all views were on VidCaster. If you saw a percentage for YouTube, then you will know that your views include YouTube.

I have a developer working on a YouTube upgrade right now. We are going to make the analytics dashboard much clearer and display explicit VidCaster vs. YouTube counts. This upgrade ground work will help us build out your localized YouTube push as well.

4/22/13 I checked Vidcaster Admin (vmwarelearning.com/admin) and it does not look like any localized videos have been pushed to YouTube.

Reporting Dates

- March 29 = Quarter
- Apr 26 for 4 Month (16 hours)
- May 31 for 5 Month (16 hours)
- Jun 28 for 6 Month (16 hours)

March 22, 2013 additional work request from Elaine

See if there are any missing eLearning courses that are a) on our pages (http://mylearn.vmware.com/mgrReg/plan.cfm?plan=33369&ui=www_edu) but not on the mylearn report that I sent you. You can use the last report I sent or I can send you one for this week if you prefer. Let me know.

Next steps for March 29, 2013 report

1 (Mary) Add the following courses to the elearning stats report (they are included on the elearning weekly report from Elaine but were not added to the summary report) (English only)
a. vCenter Operations Manager for View Fundamentals
b. vFabric GemFire Fundamentals
c. vFabric Hyperic Fundamentals
d. vFabric RabbitMQ Fundamentals
e. vFabric tc Server Fundamentals
f. VMware Capacity Planner 2.7
g. VMware vCenter Site Recovery Manager Fundamentals [V5.1]
h. VMware vShield Edge Fundamentals [V5.X]
i. VMware vShield Endpoint Fundamentals [V5.X]
j. vSphere Data Protection and Recovery Fundamentals [V5.1]
2 (Mary) Resolve Japanese and Korean course reports. Both languages show up in report with three ???. Guess that the lower number is Korean and the higher views number is Japanese and update summary report.
3 Resolve question: Is this the same course? On the web the course is listed as VMware vSphere: Transition to ESXi Essentials [V5.X]. On report it’s listed as VMware vSphere: Transition to ESXi Essentials [V4.1]
a. Is this the same course?
b. OR are these courses different and therefore there are no numbers on the report for the [V5.x} version which is on the elearning site?
4 Resolve: Report lists this course with 1 view but the course is not listed on the Chinese elearning site: VMware vShield Fundamentals [V5.X]
5 Missing from weekly elearning report (English only)
a. VMware vCenter Chargeback Manager V2.5
b. VMware Fusion 3
c. VMware vCloud Architecture Toolkit (vCAT)

From 3/8/13 Notes

2. Will you see too if our new eLearning languages (like BCA for JP) are in there?  Thanks!
- No Japanese shows up on this report. A copy of the report is included under the date tab (for Jan 25 it is 012513).
??????? (7) = RU
??? (3) = KR AND Japanese. Not sure how to figure out which is which.
????? (5) = CN
???? (4) - simplified Chinese

3/22/13 Danielle: in video clicks

There are a couple of things to note about the link report.
Right now it shows a list of all the links and their daily clicks, but it groups clicks from different videos for the same link.
You can read the report as, for each link, this is how many clicks it got from all the videos it appeared in.

We are working with HapYak to track the specific video each link was in, so you can see which videos are driving clicks. HapYak tells me we should have this sorted out by the end of next week.

It also looks like not all of the links that should be up are in this report. Overall, I don't find much value in this preliminary report because many of these clicks are probably from our own testing while putting up the links.

I think we need to wait two weeks to tweak the reporting settings and provide a good week of data before we can make a decision on whether or not these links are working. Another factor will be that they are at the end of the video, so if we find they are not receiving many clicks, the next step will be to consider placing them earlier in the videos.

March 28, 2013 from Elaine

vCloud Networking and Security Fundamentals [V5.X]
http://mylearn.vmware.com/mgrreg/courses.cfm?ui=www_edu&a=det&id_course=173000

Mary,
Keep an eye out for it on the metrics report. There should be at least one that registered (me).

4/14/13 from Danielle to Elaine

Hi Elaine,

Here is the first in-video link report. I filtered the data to show only English video clicks. The data in the reports shows only videos that received at least one click. We set up the click tracking on the evening of 4/4, so the report starts on 4/5.

I am working on getting this data into your admin. It should be available in a few weeks. I will send Friday reports until then. There are not many clicks, but do note that these links are all at the end of the video. I expect click rates will increase if the links are moved to earlier in the video, which we will probably need to do once we start putting up the quiz questions at the end of the video.

Best,
Danielle


Danielle Childs
Customer Success Manager, VidCaster
moc.retsacdiv|elleinad#moc.retsacdiv|elleinad

4/22/13 from Elaine

Another one to be added to the English free list:
http://mylearn.vmware.com/mgrReg/courses.cfm?ui=www_edu&a=det&id_course=53111

VMware View Design Best Practices - What's New [V5.X] and link to:
http://mylearn.vmware.com/mgrReg/courses.cfm?ui=www_edu&a=det&id_course=156091

May 23, 2013 email from Elaine

Mary,

Can you look into getting data for these pages:

· Education Home page: http://mylearn.vmware.com/mgrreg/index.cfm
· Certification page: http://mylearn.vmware.com/portals/certification/

· Learn in Your Language: http://mylearn.vmware.com/mgrReg/plan.cfm?plan=33369&ui=www_edu
o English: http://mylearn.vmware.com/mgrReg/plan.cfm?plan=33611&ui=www_edu
o Chinese: http://mylearn.vmware.com/mgrReg/plan.cfm?plan=33612&ui=www_edu
o German: http://mylearn.vmware.com/mgrReg/plan.cfm?plan=33613&ui=www_edu
o French: http://mylearn.vmware.com/mgrReg/plan.cfm?plan=33616&ui=www_edu
o Spanish: http://mylearn.vmware.com/mgrReg/plan.cfm?plan=33614&ui=www_edu
o Italian: http://mylearn.vmware.com/mgrReg/plan.cfm?plan=34918&ui=www_edu
o Japanese: http://mylearn.vmware.com/mgrReg/plan.cfm?plan=35381&ui=www_edu
o Korean: http://mylearn.vmware.com/mgrReg/plan.cfm?plan=33935&ui=www_edu
o Mandarin: http://mylearn.vmware.com/mgrReg/plan.cfm?plan=34919&ui=www_edu
o Portuguese: http://mylearn.vmware.com/mgrReg/plan.cfm?plan=35116&ui=www_edu
o Russian: http://mylearn.vmware.com/mgrReg/plan.cfm?plan=33839&ui=www_edu

· Onsite page: http://mylearn.vmware.com/mgrReg/plan.cfm?plan=38045&ui=www_edu
· Top Classes by Time Zone: http://mylearn.vmware.com/mgrReg/plan.cfm?plan=36536&ui=www_edu
· Promotions and Discounts: http://mylearn.vmware.com/mgrReg/plan.cfm?plan=37062&ui=www_edu
· Beta: http://mylearn.vmware.com/mgrReg/plan.cfm?plan=37009&ui=www_edu

· VMware Lab Connect: http://mylearn.vmware.com/mgrReg/plan.cfm?plan=34640&ui=www_edu
· vFlex: http://mylearn.vmware.com/mgrReg/plan.cfm?plan=32083&ui=www_edu

and
Mary,

Let me know if you have any questions, but moving forward they will want this included in the dashboard slide.

ecs
From: Elaine Sherwood
Sent: Thursday, May 16, 2013 4:48 PM
To: Kathleen Tandy
Subject: RE: EDU Proliferation metrics split by EUC/SDDC

Here you go…Data is through 4/30/13

OIV
- EUC (View): 9,479
- SDDC: 243,764
- Total: 253,243

eLearning
- EUC*: 2,472
- SDDC: 10,999
- Total: 13,471

*eLearning EUC includes:
- vFabric Gemfire : 73
- vFabric Hyperic : 68
- vFabrick RabbitMQ : 135
- vFabrick tc Server : 55
- Horizon Mirage: 145
- View Design Best Practices: 195
- View 5.0 (English, FR, CN, ES, KR, RU, DE): 1801

From: Kathleen Tandy
Sent: Thursday, May 16, 2013 1:20 PM
To: Elaine Sherwood
Subject: RE: EDU Proliferation metrics split by EUC/SDDC

If you can, that would save me from doing it. I need to deliver to Cornelius by end of day. Can you help?

From: Elaine Sherwood
Sent: Thursday, May 16, 2013 12:43 PM
To: Kathleen Tandy
Subject: RE: EDU Proliferation metrics split by EUC/SDDC

She’s not available today or tomorrow! Is this something that I need to jump on?

ecs

From: Kathleen Tandy
Sent: Thursday, May 16, 2013 11:59 AM
To: Elaine Sherwood
Subject: EDU Proliferation metrics split by EUC/SDDC

Hi Elaine,

Would it be possible to have Mary break out our Q1 education proliferation metrics (OIVs, elearning) by EUC vs. SDDC? … Today? SDDC would be everything that is not EUC

Kathleen

and
Hi Elaine,

I don't see the blue highlights (or two new columns?) in the attachment….

Will you resend?

thanks!
-cathy

From: Elaine Sherwood
Sent: Thursday, May 23, 2013 11:51 AM
To: Cathy Arima (c)
Cc: Mary Lautner (c)
Subject: RE: Education Presentation at Carl's Staff Mtg

This time with the blue highlights…

ecs

From: Elaine Sherwood
Sent: Thursday, May 23, 2013 11:50 AM
To: Cathy Arima (c)
Cc: Mary Lautner (c)
Subject: FW: Education Presentation at Carl's Staff Mtg

Cathy,

I get a weekly eLearn report from mylearn detailing how many users access our free eLearning. Can you submit a CR requesting that this report add two columns (as shown in my attached example report in blude highlights) to detail how many were VMware Employees versus how many were customers (which can then add up to the total Reg number).

Please include that this request is from Laura Narducci and Rick Jackson. Let me know the CR number and include in your weekly status report as this has HIGH visibility.

ecs

From: Kathleen Tandy
Sent: Thursday, May 23, 2013 11:26 AM
To: Elaine Sherwood
Subject: FW: Education Presentation at Carl's Staff Mtg

Hi Elaine,

There is a request to understand who is registering/viewing the elearning courses.

Can you request a data pull from mylearn of all registrants so we can determine (as much as possible) how registrations are split by vmware employee/partner/external?

Kathleen

May 22, 2013 Elaine discussion

  • Danielle working on better reporting of InVideo links: measuring how many people click on a link inside a video. Watch and track when possible
  • Split: how many watching End User Computing (EUC) and how many watching Software Defined DataCenter (SDC).
    • Elaine will forward email
    • Want this report.
  • Getting data on some of the education pages; for example, top classes by time zone. Then she thinks we lose people (and data of their views) when they login because that data goes somewhere else.
    • What kind of data am I able to derive with that?
  • Pass any questions to Cindy Chin - Elaine will send her email. She is on Omniture team.
  • Are we getting all the info per report (the login reporting issue, if it exits)
  • How many people are looking at eLearning:
    • VMware employees
    • Non VMware employees

Completed

eLearning

- eLearning report (ensure our Localization page courses are included) 3/25/13 DONE. See Audit report to Elaine 3/23/13
- OR
- eLearning only – no demo (Elaine to confirm)

Missing video on YouTube

Check with Tony Dunn on that one unpublished youtube video
Videos are posted here: http://www.youtube.com/user/VMwareLearning/videos?view=0
I don't think this site is the one we set up. Check to see if all the other vCloud Director Videos are here. They are.

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